Common Support Questions
- Q: How do I download the app?
- Q: How do I send a review request?
- Can the customer select the review site?
- Q: How do I reset my dashboard password?
- Q: I lost/don't know my device key. What do I do?
- Q: Can I add another user to our account?
- Q: I can’t accept the Terms of Service. What do I do?
- Q: Can my reviewer choose which site to leave a review on?
- Q: Is my phone number given out when I send a review request?
- Q: Can we use the app to send email requests?
- Q: What if my customer doesn’t have an account on the review site they are sent to?
- Q: Is this app for BBB accredited businesses only?
- Q: Why am I getting so many emails/texts on my phone?
- Q: What if I need additional assistance?
- How do I create my business account on review sites?
- Q: Can I post a single review to several sites at once with the Premium app?
- Q: How do I downgrade my app from Premium to Basic?
- Q: How Does the Premium App Work?
- Q: How do I send a review request?
- Q: What is my dashboard and how do I use it?
- Q: How do I add and assign device keys to new users?