FAQs
- Q: How do I download the app?
- Q: How do I send a review request?
- Can the customer select the review site?
- Q: What is the dashboard and how do I access it?
- Q: What is a device key? How do I get a device key to use the app?
- Q: How do I reset my dashboard password?
- Q: I lost/don't know my device key. What do I do?
- Q: How do I assign device keys to individuals?
- Q: Can I add another user to our account?
- Q: How do I change my email on file/business name/password?
- Q: I can’t accept the Terms of Service. What do I do?
- Q: How do I track my review requests and view my BBB reviews?
- Q: Can my reviewer choose which site to leave a review on?
- Q: Is my phone number given out when I send a review request?
- Q: Can we use the app to send email requests?
- Q: What if my customer doesn’t have an account on the review site they are sent to?
- Q: Why aren't my customer's reviews showing up on their BBB profile?
- Q: Is this app for BBB accredited businesses only?
- Q: Why did the BBB reject my customer’s review?
- Q: My customer responded to the review request and got the message “This phone number is unmonitored.” What happened?
- Q: Why am I getting so many emails/texts on my phone?
- Q: What if I need additional assistance?